Teledyne Optech office in Beijing, China is looking to fill the position of Field Services Test Technologist to service and provide maintenance to LIDAR and image sensors.  The ideal candidate will be a team player with strong customer service skills, comfortable working independently in a fast paced technical environment and be able to travel to domestic and international destinations on momentary notice.   

Successful candidate will be required to travel to Teledyne Optech, Vaughan, Ontario, Canada office in order to receive on-going training.

• Responsible for troubleshooting, servicing, testing, upgrading, calibrating, maintaining and repairing of airborne and mobile LIDAR and image sensors, as well as other survey products.
• Interact effectively with cross-functional teams, subject matter experts, and LIDAR technology end users in order assist internal and external customers.
• In an effort to provide superior customer support use professional judgement to identify, define and develop an understanding of any technical product issues and drive complex problem resolution with support of others as required.
• Apply optical and electro-mechanical aptitude in order to perform highly skilled troubleshooting, root-cause analysis, failure analysis, visual inspections, conduct electro-optical measurements, problem solving and diagnosing problems. Possess system level understanding for troubleshooting and client assistance purposes.
• Perform board and system level tests
• Replace failed components and subassemblies.
• Use a proprietary software to perform data analysis to aid in troubleshooting
• As part of training, participate in manufacturing and testing of LIDAR products and peripherals
• Willing to work to demand to resolve urgent client issues
• Responsible for documenting test results, producing reports and recording relevant information within issue tracking systems
• Show empathy and display a positive attitude while communicating with clients in a clear, concise and professional manner in order to understand their needs and provide comfort
• Maintain a high standard of quality and meet or exceed the response timelines within support contracts
• Participate in goal setting and continuous improvement initiatives
• Follow standard operating procedures, processes and company policies
• Display strong initiative and use independent professional judgement to make recommendations and adjust service plan in order to provide the most effective solution
• Provide suggestions to improve products based on experience servicing Teledyne Optech clients.
• Coordinate and independently perform domestic and international travel on a moments notice in order to support Teledyne Optech customer’s (up to 90% of the time)

The basic duties and responsibilities describe the essential tasks and activities that are typical for an associate in this job. The above list is not intended as an exclusive list of work performed. Depending on the requirements of Teledyne Optech other duties and responsibilities may be assigned.

• Degree or Diploma in Electronic Engineering Technician, Electrical Engineering, Physics or related discipline
• Excellent oral and written communication in English, Mandarin and Cantonese. Fluency in other language is an asset
• 3-5 years of electro-optical experience in manufacturing or service environment preferred
• Familiarity with both analog and digital circuits
• Enthusiasm and empathy displayed through previous customer service experience
• Strong sense of urgency and initiative
• Prior experience in a fast-paced technology environment preferred
• Strong computer skills with proven ability to independently learn new tools
• Experience with CRM preferred
• Strong attention to detail, decision making, analytical, problem solving and organizational skills
• Ability to adapt to new tools, techniques, technologies
• Ability to effectively multitask and to work under pressure
• Able to work outside of regular hours when needed including evenings, weekends or holidays as required; Adaptable, Flexible
• Ability to work effectively independently, in a team environment and with cross functional groups across the company
• Experience with aerial imagining operations, surveying, flight planning and establishing ground control is an asset
• Ability to travel internationally and possesses a valid passport
• Valid driver’s license is an asset
• Comfortable flying as a passenger and performing duties in small aircrafts is an asset
• Ability to lift occasionally lift, pull up or drag up to 35kg