Teledyne Technologies

IT Desktop Specialist

Locations CA-ON-Waterloo
Requisition ID
2021-16641
Company
Teledyne DALSA Digital Imaging (Waterloo)

Company Overview

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.

 

Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high performance image sensors and modular expandable cameras. Teledyne Digital Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multi media. As part of our continuing growth in this high technology market, Teledyne Digital Imaging is recruiting for the following opening.

Position Summary and Responsibilities

 

  • Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
  • Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
  • Record and track interactions with end-users and related activities in the service desk tool
  • Create Knowledge Base articles as repetitive issues arise
  • Provide site IT support encompassing:
  • PC configuration and troubleshooting - OS, hardware, and software;
  • PC maintenance/preventative maintenance;
  • Printer installation, networking, configuration and troubleshooting;
  • New user setup on Active Directory network;
  • Support for client applications;
  • Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
  • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
  • Maintain department loaner equipment and administer checkout process
  • Review and record daily event logs
  • Call software and hardware vendors to request service regarding defective products
  • Support equipment used in conference rooms and auditorium
  • Perform occasional system administration at assigned site(s):
  • Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
  • VMWare administration and troubleshooting
  • NetApp administration and troubleshooting
  • Upgrade and update PC and Server software packages
  • Install hardware and perform hardware refreshes for all sites being supported
  • Review and record daily backup logs
  • Maintain organization of the server room
  • Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
  • Network cabling activities, where applicable
  • Manage permissions groups, OUs, and group policies in Active Directory
  • Support compliance initiatives and audits
  • Phone and voicemail system maintenance
  • Provide IT support for all local systems/applications
  • Perform project work as directed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oral/Written Communication – Listens and gets clarification; Responds well to questions; Records data; Writes clearly and informatively; Able to read and interpret written information.
  • Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed.
  • Ethics –Treats people with respect; Works with integrity and ethically.
  • Organizational Support – Follows policies and procedures; Supports organization’s goals and values.
  • Planning/Organizing – Uses time efficiently.
  • Professionalism – Approaches other in a tactful manner; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
  • Safety and Security – Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and material properly.
  • Adaptability – Adapts to changes in the work environment.
  • Dependability – Follows instructions, responds to management direction.
  • Attendance/Punctuality – Is consistently at work and on time.
  • Initiative – Asks for and offers help when needed.

 

Education and/or Experience                                                  

High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.  Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred.

 

Language Skills

Clearly conveys and receives messages to meet the needs of all.  This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message.  Displays communication that is professional, confident, courteous and concise.  Regularly communicates with both internal and external customers and discusses issues that may arise with Manager.

 

Reasoning Ability

Solves routine and varied problems of minor to moderate complexity following detailed instructions, established procedures and processes.  Limited degree of creativity and latitude is expected.

 

Computer Skills

Detailed knowledge and intermediate understanding of the following technologies:

  • Windows 10
  • Active Directory
  • Microsoft Office 2010, 365 (including Outlook, Teams, etc.)
  • Virtualization tools such as VMWare
  • Current hardware
  • Ability to learn and adapt to new technologies

 

 

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