Teledyne Technologies

Customer Service Advisor Hydrography / Topography

Locations US-MS-Kiln
Requisition ID
2021-16551
Company
Teledyne CARIS US

Company Overview

Teledyne CARIS is the world’s leading developer of geospatial software for ocean mapping and marine information systems with its headquarters in Fredericton, Canada. We offer an integrated suite of software that specializes in processing sonar and LiDAR data, managing and analyzing large data sets, producing charts and maps, and serving data over the internet as well as other specialized needs. Our software is used by government agencies, defence organizations, commercial survey companies as well as in the research and academic community.

Position Summary and Responsibilities

As a technical expert in the field of hydrographic data processing, digital terrain modelling, bathymetric & topographic data management, engineering analysis, you are the main point of contact with our current and future customers, providing support over email, phone and online resources as well as trainings remote or onsite around the world. Working closely with colleagues from Teledyne Optech you will also become familiar and be exposed to the same tasks within the LiDAR survey industry.

 

Your main tasks & responsibilities:

  • Provide first line technical support to our customers
  • Provide software training in the office as well as at client sites primarily throughout North America and the Asia Pacific region;
  • Build close working relationships with existing clients;
  • Analyze current client systems and issues, identify technical problems, formulate and demonstrate integrated solutions;
  • Document workflows, operating procedures and technical notes for our customers;
  •  Potentially be involved in marketing and sales activities of Teledyne CARIS and Teledyne Optech, including attending international conferences and exhibitions;
  • Provide expert consultancy, once fully experienced within this role.

To be successful in this role, you will have the following mind set:

  • You like direct and remote customer interaction;
  • Your motivation and satisfaction thrives by helping other people;
  • You like to transfer knowledge in class room environment as well as in one on one situations;
  • You are highly organized and flexible to do several tasks at the same time
  • You are capable of adapting rapidly to and are eager to discover changes in technology;
  • You like to grow your knowledge, by picking up new tools and continuously updating your knowledge;
  • You like to make use of your knowledge to discover new opportunities for Teledyne CARIS and other Teledyne companies

Qualifications

  • At minimum a Bachelor degree in Hydrography, Geomatics or related disciplines
  • Alternatively proven working experience in the fields of hydrographic surveys
  • Experience in scripting languages (Python preferred)
  • Confidence to stand in front of a crowd and provide in-depth training events
  • Fluency in English - a second language would be an asset
  • Willingness to travel internationally (approx. 25-30%)
  • Strong social, inter-cultural and communicative skills

 

 

The perfect candidate also brings one or several of the following:

 

  • Knowledge of and working experience with hydrographic processing software, especially using the CARIS line of products;
    • Experience with and knowledge of bathymetric LiDAR systems;
    • Knowledge and working experience with RDBMS packages (Oracle / PostgreSQL);
    • Knowledge of creating Self-Service / Knowledgebase content;
    • Experience in the creation of e-Learning material;

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