The Teledyne e2v IT Operations team provide deskside and local Infrastructure support to approximately 1000 users and approximately 2000 PCs across the UK and APAC.
The Local IT team that provides support for these employees is based in Chelmsford, UK.
The Local team is supported by a centralised Service Desk and specialist teams for Corporate Infrastructure, General Applications and ERP (in both the US and EU)
The role on offer is part of the Teledyne e2v IT Operations team.
The role is a temporary role of 14 months to provide maternity cover to the IT Operations team.
The main responsibilities are:
Ensuring that the poprtfolio of Teledyne e2v Software/Hardware Maintenance Contracts are kept within support. Requires coordination with internal customers to ensure that current contracts meet business needs and coordination with the vendors to ensure pricing fits within budgeted expectations and opportunities for savings are taken where possible (without compromising the quality of the solution)
For the portfolio and operational BAU perform the preparatory IT Procurement activities (quotations, queries and Purchase requisition creation), working closely with the IT procurement team and local management to ensure IT business needs are met with the most cost effective solutions
Ensuring all IT Invoicing approvals are accurately completed to ensure IT vendors are promptly paid to avoid any disruptions to service
Project Management of deskside client projects (Operating System retirement projects, PC refresh programmes, Software upgrade projects, etc.)
Ideally a Project Management qualification (APM or PRINCE2)
Demonstrable organisation skills - role requires a highly organised and structured individual
High capability of managing own time
Able to operate independently and as a member of a team
Having worked in an IT team previously would be advantageous, but not necessarily essential (Does not need to demonstrate IT technica knowledge, but an uderstanding of some of the terminology in use would be useful)