Teledyne Technologies

  • Order Coordinator I

    Locations CA-ON-Vaughan
    Requisition ID
    2019-10211
    Company
    Teledyne Optech Inc.
  • Company Overview

    Teledyne Optech is the world leader in the development and manufacture of advanced lidar and camera survey instruments for airborne, mobile and terrestrial mapping. With operations and staff worldwide, Teledyne Optech has led the advancement of the technology for 40 years, empowering surveyors, researchers, and government organizations with fast, accurate and cost-effective solutions.

    Position Summary and Responsibilities

    This position owns order management throughout all phases of order execution for orders assigned. This includes proactively taking actions to minimize blocked orders and turnaround time by attending team meetings, identifying potential issues to the appropriate function for action, and escalating issues that cannot be resolved at the lowest level

     

    • Resolve all PO discrepancies with customer prior to order booking
    • Drive coordination across all entities involved in complex flow orders assigned to the individual to guarantee on-time, complete and accurate order booking and fulfillment
    • Act as the point of contact for customers on order status
    • Own order entry of all complex flow orders assigned which will include receiving, reviewing and validating Purchase Orders (PO) to ensure the ITO team has met all requirements and only compliant bookings occur; during an end of quarter surge this might increase the throughput of order booking and will require additional focus
    • Build customer satisfaction through outstanding relationships with customer, this requires responsive customer communication with regular updates on progress on behalf of the company
    • Communicate with Accounting to ensure proper, timely invoicing
    • Maintain open orders status report for customer orders fulfillment
    • Review orders for compliance with policies to mitigate risk – government and end user validation, export orders, etc.
    • Issue and track software licenses as required
    • Communicate directly with shipping to ensure timely customer approval of all commercial invoices
    • Develop and maintain Standard Operating Procedures for all aspects of sales order processing

    Qualifications

    • Minimum 3 years of experience in sales, customer care or project coordination
    • BaaN/ ERP Experience
    • Promote and works well within a team atmosphere and practices shared values
    • Knowledge of Order Management processes
    • Cross-functional team experience in matrix organizations
    • Ability to work independently and multi-task
    • Strong interpersonal skills
    • Strong verbal and written communication skills
    • MS Office expertise: Outlook, Office, Excel and PowerPoint

     

    Teledyne Optech is an Equal Opportunity Employer, we value diversity and inclusion. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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